Terms & Conditions

TERMS AND CONDITIONS

Last Updated: December 11, 2025

1. Introduction

Welcome to www.furretti.com.au (the 'Website'). The Website allows you to browse, select, and purchase products listed for sale (the 'Products'). By using, browsing, or reading the Website, you indicate that you have read, understood, and agree to be bound by these Terms and Conditions (the 'Terms').

The Website is operated by Dynamic Global enterprises Pty Ltd (ABN: 95 661 071 594). Access to the Website and the associated Products is provided by Dynamic Global enterprises Pty Ltd. Please read these terms and conditions (the 'Terms') carefully.

If you do not agree with the Terms, you must cease usage of the Website and any Services immediately. Dynamic Global enterprises Pty Ltd reserves the right to review and amend any of the Terms by updating this page at its sole discretion. Any changes to the Terms take immediate effect from the date of their publication.

2. Eligibility and Account Registration

In order to purchase Products, you may be required to register for an account or provide personal details during the checkout process. This includes:

  • Your full name
  • Email address
  • Mailing and billing addresses
  • Telephone number

By using the Website, you warrant that:

  • Any information you give to us in the course of completing the registration process will always be accurate, correct and up to date;
  • You have the legal capacity to enter into a binding contract (you are of legal age); and
  • You are not barred from receiving the Purchase Services under the laws of Australia or other relevant jurisdictions.

3. User Obligations

As a Member or user of the Website, you agree to comply with the following:

  • Use the Purchase Services only for purposes that are permitted by these Terms and any applicable law, regulation, or generally accepted practices in the relevant jurisdictions;
  • Maintain the confidentiality of your account details and password;
  • Access and use the Website for personal use only (unless otherwise agreed in writing);
  • Refrain from illegal or unauthorised uses, including transmitting "spam", unsolicited messages, or using scripts to scrape data;
  • Acknowledge that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice.

4. Purchases and Payment

Payment for Products is to be made via the payment gateways available on the Website (e.g., Shopify Payments, PayPal, Stripe). By using these services, you verify that you have read and agree to the terms and conditions of the respective payment gateway provider. You acknowledge that Dynamic Global enterprises Pty Ltd reserves the right to verify purchase details before dispatching any Products.

5. Returns and Refunds

Dynamic Global enterprises Pty Ltd handles returns in accordance with Australian Consumer Law.

Change of Mind Returns: If you change your mind, you may return unopened and saleable Products within 30 days of purchase for a refund (excluding shipping costs).

  • The Product must be in its original packaging and condition.
  • You are responsible for all postage and shipping costs associated with the return.

Defective Products: If a Product is defective, please contact us immediately at support@furretti.com.au to arrange a remedy.

6. Promotions and Sales

From time to time, Furretti may run special promotions, sales, or events (such as Black Friday or End of Financial Year sales).

  • Prices and discounts during these events are as marked and valid only for the specified duration.
  • Offers cannot be extended, swapped, or applied retrospectively to past orders once your purchase has been placed.
  • We reserve the right to modify or cancel special offers at any time subject to applicable laws.

7. Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure;
  • Compensation for any other reasonably foreseeable loss or damage;
  • Have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Voluntary Warranty: In addition to your rights under the law, Dynamic Global enterprises Pty Ltd provides a warranty against defects. To make a claim:

  • Provide proof of purchase;
  • Describe the defect and send notice/photos to support@furretti.com.au.

Return Address: Warranty claims or returns should be directed to our distribution centre at: 6/3 Britton St, Smithfield, NSW 2164, Australia.

This warranty excludes cosmetic damage, misuse, or modified Products.

8. Delivery

Delivery services are performed by third-party providers (the 'Delivery Service Providers'). Dynamic Global enterprises Pty Ltd is not the delivery provider but merely facilitates the process. In the event of loss or damage during delivery:

  • Contact us at support@furretti.com.au so we can assist you in lodging a claim;
  • We will review the delivery provider’s performance to ensure high standards are maintained.

9. Copyright and Intellectual Property

The Website, the Products, and all related content (including text, graphics, logos, and software) are subject to copyright and are owned or controlled by Dynamic Global enterprises Pty Ltd. Unless otherwise indicated, all rights are reserved.

You must not, without permission:

  • Broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public; or
  • Adapt or change in any way the content or third-party content for any purpose.

10. Privacy

Dynamic Global enterprises Pty Ltd takes your privacy seriously. Any personal information provided through your use of the Website is subject to our Privacy Policy, which is available on our Website.

11. General Disclaimer and Limitation of Liability

Nothing in these Terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause:

  • All implied terms, guarantees, warranties, representations, or conditions not expressly stated in these Terms are excluded;
  • Dynamic Global enterprises Pty Ltd will not be liable for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms.

Use of the Website is at your own risk. The Products and Services are provided on an "as is" and "as available" basis.

12. Customer Conduct

We are committed to providing a safe and respectful environment for our staff. We reserve the right to cease correspondence with any customer who engages in aggressive, abusive, or threatening behaviour. In such cases, communication will be terminated, and we will only respond to the extent legally required.

13. Dispute Resolution

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings unless the following steps have been followed (except where urgent relief is needed).

Notice: A written dispute notice must be given to the other party outlining:

  • The nature of the dispute;
  • The desired outcome;
  • The proposed resolution.

Resolution: Upon receiving notice:

  • The parties must attempt to resolve the dispute in good faith within 14 days;
  • If unresolved, the parties must resort to mediation.

Mediation: The mediation is to be held in Sydney, Australia. Each party bears their own mediation costs.

14. Indemnity

You agree to indemnify Dynamic Global enterprises Pty Ltd, its affiliates, employees, agents, contributors, third-party content providers, and licensors from and against:

  • Claims arising from any Content you post to the Website;
  • Your use or attempted use of the Website;
  • Any breach of these Terms.

15. Governing Law and Jurisdiction

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding, or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted, and construed by, under, and pursuant to the laws of New South Wales, Australia.

16. Severance

If any provision is found to be unenforceable, it shall be severed, and the remaining Terms will remain in effect.