Shipping policy

Shipping Policy

Last updated: August 2026

Order Processing and Dispatch

We aim to process and dispatch all orders within 1–2 business days from our distribution centre in Smithfield, NSW. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods (sales events, public holidays, Christmas), dispatch times may be slightly longer.

Shipping Rates and Delivery

We ship Australia-wide. Shipping rates are calculated at checkout based on your delivery address and order size.

  • Standard Shipping: Standard shipping is available to metropolitan areas.
  • Express Shipping: Express shipping is available at checkout at additional cost.
  • Free Shipping Promotions: From time to time we may offer free shipping to metro areas as part of a promotion. This will be applied automatically at checkout when available. Free shipping promotions do not apply to PO Box deliveries.

Delivery times are estimates provided by our courier partners and are not guaranteed. Furretti is not liable for delays caused by the courier, weather events, or other circumstances outside our control.

Signature on Delivery

All orders require a signature on delivery due to the premium value of the product. Please ensure someone will be available at the delivery address to sign, or provide a business address where the parcel can be received during business hours.

Authority to Leave (ATL) is not available. If no one is available to sign, the courier will leave a calling card and you will need to arrange redelivery or collection.

Packaging

Your bed ships in a printed Furretti carton wrapped in protective stretch film, with fragile handling stickers applied. While we take every precaution, minor cosmetic marks on the outer carton may occasionally occur during transit due to the nature of freight handling.

If your product or packaging arrives significantly damaged, contact us immediately at support@furretti.com.au with your order number and photos. We'll work with you to find a fair resolution.

Product Weight

UGG Range beds weigh approximately 5kg (product only) and approximately 15kg in their shipping carton. Please keep this in mind when considering delivery access and any potential return shipping costs.

PO Boxes and Parcel Lockers

We can deliver to PO Box addresses via Australia Post. Please note that free shipping promotions do not apply to PO Box deliveries — Australia Post rates will be calculated at checkout.

Parcel Locker delivery is not available due to the size of the shipping carton.

Delivery Instructions

You may include delivery notes at checkout (such as access codes or buzzer numbers) to help the driver reach you. However, all orders require a signature and cannot be left unattended. Delivery instructions are passed to the courier but we cannot guarantee they will be followed.

Missed Deliveries

If no one is home to receive your delivery, the courier will leave a calling card or update your tracking with next steps. It is your responsibility to contact the courier promptly to reschedule.

  • Couriers may charge a re-delivery fee if multiple delivery attempts are required.
  • If a parcel is returned to our warehouse due to repeated failed deliveries, an incorrect address, or non-collection, you are responsible for any return-to-sender fees and the cost of re-shipping.

Order Tracking

Once dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking to update after dispatch.

Lost or Damaged Parcels

If your parcel arrives damaged or doesn't arrive within the expected delivery window, contact us at support@furretti.com.au as soon as possible — and within 7 days of the expected delivery date for lost parcels. We will work with the courier to investigate and resolve the issue.

Our Courier Partners

We partner with Aramex, CouriersPlease, and Australia Post to provide the most efficient delivery option for your location.

Questions? Email us at support@furretti.com.au.