Shipping policy

Order Processing & Dispatch

We aim to process and dispatch all orders within 1–2 business days from our distribution centre in Smithfield, NSW. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods (sales events, public holidays, Christmas) dispatch times may be slightly longer. We'll always do our best to get your order out as quickly as possible.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your delivery address and the size of your order. You'll see the exact cost before you confirm payment.

  • Standard Shipping: Estimated delivery is 2–8 business days for metropolitan areas. Regional and rural areas may take longer.
  • Priority / Express Shipping: Need it faster? Choose Priority Shipping at checkout. Live courier rates and estimated delivery times are calculated automatically based on your location.
  • Free Shipping Promotions: From time to time we may offer free shipping as part of a promotion or special event. When available, this will be clearly displayed on our website and applied automatically at checkout.

Delivery times are estimates provided by our courier partners and are not guaranteed. Furretti is not liable for delays caused by the courier, weather events, or other circumstances outside our control.

PO Boxes & Parcel Lockers

Because we use premium courier services (primarily Aramex) to handle our large luxury items, we cannot deliver to PO Boxes or Parcel Lockers. A physical street address is required at checkout.

If a PO Box or Parcel Locker address is provided, your order will be placed on hold while we contact you to arrange an alternative delivery address. This may delay your dispatch.

Delivery Instructions & Liability

At checkout, you can choose how you'd like your parcel delivered:

  • Authority to Leave (ATL): The courier will leave your parcel in a safe place at your premises without requiring a signature. By selecting ATL, you accept that Furretti is not liable for parcels that are lost, stolen, or damaged once they have been delivered to your nominated address.
  • Signature Required: Someone must be present at the delivery address to sign for the parcel. This is the safer option for high-value orders.

Missed Deliveries & Re-delivery Fees

If no one is home to receive a signature-required delivery, the courier will either leave a calling card or update your tracking information with next steps.

It's the customer's responsibility to contact the courier promptly to reschedule the delivery or arrange collection. Please be aware:

  • Couriers may charge a re-delivery fee if multiple delivery attempts are required.
  • If a parcel is returned to our warehouse due to repeated failed delivery attempts, an incorrect address, or non-collection, the customer is responsible for any return-to-sender fees as well as the cost of re-shipping.
  • Furretti does not cover courier-imposed re-delivery or return fees.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking information to update after dispatch.

Lost or Damaged Parcels in Transit

If your parcel arrives damaged or doesn't arrive within the expected delivery window, please contact us at support@furretti.com.au as soon as possible (and within 7 days of the expected delivery date for lost parcels). We'll work with the courier to investigate and resolve the issue.

Questions?

For any shipping-related queries, reach out at support@furretti.com.au and we'll be happy to help.