FREQUENTLY ASKED QUESTIONS
Everything you need to know
Yes. Every Signature Range bed uses genuine Australian merino sheepskin for the sleep surface, inner walls, and pillow cover. The sheepskin carries an Australian Government veterinary export certificate (No. AU0008510729), issued under the Export Control Act by an authorised veterinary surgeon of the Australian Government. This certificate confirms the sheepskin originated from healthy, disease-free animals on Australian farms. The sheepskin is naturally temperature-regulating — cool in summer, warm in winter — and lanolin gives it natural antimicrobial and odour-resistant properties. Same provenance as UGG boots. Fully documented.
By design. The memory foam pillow is built for orthopedic support, not softness. A polyester-filled pillow would feel softer out of the box, but it wouldn't support your dog's joints or pressure points the way memory foam does. The pillow will soften and conform gradually during a short break-in period — give it a few days of use.
The sheepskin pillow cover is the sleep surface your dog lies on. It's removable via its YKK zip and can be hand-washed if needed — for example, after an unexpected accident. Cold water only (max 30°C) with an enzyme-free, lanolin-safe wool wash. Never bleach, never fabric softener. Gently press out the water — don't wring — and air dry in the shade. Brush gently with a wire pet brush while damp and again when fully dry.
That said, our recommended care method is spot cleaning with a clean, white damp cloth. Here's why: sheepskin is naturally lined with lanolin — the oil that keeps it soft, antibacterial, and self-cleaning. Every wash strips a small amount of that lanolin from the fibres. The factory finish also uses industrial brushing machines that produce a plushness that is very difficult to replicate at home after washing. Spot cleaning preserves both.
If an accident does soak through the sheepskin cover, the waterproof inner liner (also removable via YKK zip) sits beneath it and protects the memory foam pillow from moisture damage.
The outer sheepskin is built into the bed structure and is not removable — wipe clean only with a clean, white damp cloth. Full care instructions are printed on the sewn-in tag.
The waterproof inner liner sits between the sheepskin pillow cover and the memory foam pillow. It's your first line of defence — if an accident soaks through the sheepskin cover, the liner catches it and protects the memory foam from moisture damage. It's removable via its own YKK zip and is hand-washable in cold water (max 30°C) with a mild detergent. Don't scrub vigorously — gently wash, rinse, and air dry completely in the shade before reinserting the memory foam. The liner is OEKO-TEX® Standard 100 Class I certified — the same safety standard applied to infant articles.
The Signature Range is made from several premium materials, each with its own care needs. Detailed instructions are printed on the sewn-in care tag — please don't remove it.
Removable sheepskin pillow cover: Unzips via YKK zip. Cold hand wash (max 30°C), enzyme-free wool wash only. No bleach or fabric softener. Press out water gently — don't wring. Air dry in the shade, then brush to restore the pile.
Outer sheepskin (built into the bed): Not removable. Wipe clean only with a damp white cloth. Do not soak or machine wash.
Memory foam pillow: Spot clean only with a damp white cloth. Do not submerge or machine wash. The waterproof liner protects it from accidents.
Waterproof inner liner: Unzips via YKK zip. Hand wash cold (max 30°C) with mild detergent. Air dry in the shade.
Suede exterior and rubber base: Wipe clean with a damp white cloth only.
General rule: always use a clean, white damp cloth for spot-cleaning to prevent dye transfer. Avoid all enzyme-based and bleach-containing detergents across every component. Never tumble dry any part of the bed.
Genuine sheepskin may shed lightly, especially in the first few weeks. This is a natural characteristic of real wool and settles with time. It's not a defect.
Some dogs settle in immediately; others need a few days. Dogs are creatures of habit, and a new bed — especially one that smells different from their old one — can take a short adjustment period. Place it where your dog usually rests and give them time. The natural warmth and softness of sheepskin usually wins them over.
Three things. First, the materials: genuine Australian merino sheepskin and deep orthopedic memory foam — up to 10cm in the flagship, roughly 5× thicker than typical "orthopedic" beds. Second, the construction: the structural shell is poured into CNC-machined steel molds in a genuine Australian UGG boot factory — by the same artisans, using the same materials — so it never sags or collapses like sewn fabric walls. Third, the certification: every individual material carries independent third-party safety certification — OEKO-TEX® Standard 100 certified suede and liner, SGS-tested foam across 11 Australian safety standards, and veterinary export certified sheepskin.
The memory foam is independently tested by SGS against 11 Australian and international chemical safety standards — including heavy metals, phthalates, formaldehyde, and REACH regulation requirements. The waterproof liner holds OEKO-TEX® Standard 100 Class I certification — the same standard required for infant articles. The suede outer cover holds OEKO-TEX® Standard 100 certification. The sheepskin carries an Australian Government veterinary export certificate. Every material is independently verified — not just claimed.
The Signature Range is sized for small breeds — dogs who love to curl up get the most from the bolstered walls and pillow. Breeds that fit well include Cavalier King Charles Spaniel, French Bulldog, Miniature Poodle, Miniature Dachshund, Shih Tzu, Maltese, Bichon Frise, Jack Russell Terrier, Pomeranian, Yorkshire Terrier, and Chihuahua. If you're unsure whether your dog will fit, check the dimensions on the product page or email us at support@furretti.com.au and we can advise on fit.
We ship Australia-wide. Shipping is calculated at checkout based on your location. Standard shipping is available to metro areas, and express is available at extra cost. All orders require a signature on delivery — please provide an address where someone will be home, or a business address. The bed dispatches within 1–2 business days from our warehouse in Smithfield, NSW. We can also deliver to PO Box addresses via Australia Post (standard rates apply).
We ship Australia-wide. Shipping is calculated at checkout based on your location. Standard shipping is available to metro areas, and express is available at extra cost. All orders require a signature on delivery — please provide an address where someone will be home, or a business address. The bed dispatches within 1–2 business days from our warehouse in Smithfield, NSW. We can also deliver to PO Box addresses via Australia Post (standard rates apply).
We offer a 30-day change-of-mind return policy. The product must be unused, in as-new condition — free from pet hair, odours, stains, or any signs of use — and returned in its original packaging following the return instructions we provide. A 10% administrative and handling fee applies. Items purchased on sale or with a discount code are final sale. Return shipping is at the customer's expense. All beds are backed by a 12-month warranty against manufacturing defects — no fees apply to warranty claims. If something is genuinely defective, we'll make it right under Australian Consumer Law. Full details are in our Terms & Conditions.
Yes. We can deliver to PO Box addresses via Australia Post. Please note that PO Box deliveries are not eligible for free shipping — standard Australia Post rates apply. We are unable to deliver to Parcel Lockers due to the size of the package. If you'd prefer a courier delivery, please provide a street address where someone will be available to sign.
We offer a 30-day change-of-mind return policy. The product must be unused, in as-new condition — free from pet hair, odours, stains, or any signs of use — and returned complete with its gift box and all original packaging. Before returning, re-wrap the printed carton in cling wrap or similar protective film (just as it arrived), so your return label and tape attach only to the film, never directly to the printed carton or gift box. We will provide full return instructions by email. If the return instructions are not followed, we reserve the right to refuse the return. A 10% administrative and handling fee applies to all change-of-mind returns. Items purchased on sale or with a discount code are final sale and cannot be returned for change of mind. This does not affect your rights under the Australian Consumer Law for faulty goods — if something is genuinely defective, no fees apply and no return can be refused. Full details are in our Terms & Conditions.