VENTO Bag

To ensure your carrier arrives safely, we vacuum-seal it for shipping. When you first open the package, the bag may look flat and the fur might be pressed down. While it will naturally expand to its full shape over 24–48 hours, following these simple steps will help you achieve the perfect structure and look in just 15 minutes.

Step-by-Step Setup

1. Unpack with Care:
Carefully cut open the vacuum-sealed packaging, ensuring you do not damage the fabric. Remove the bag and discard the plastic.

2. Shake & Fluff:
Give the bag a vigorous shake to separate the internal filling. Massage the sides and the central cushion to encourage air to circulate back into the fibers.

3. Steam for Texture (Important):
To restore the ultra-soft look of the polyester fur, use a steam iron. Gently steaming the fur relaxes the fibers, removes shipping creases, and helps the bag's walls stand up correctly. Note: Keep the iron moving to avoid overheating one spot.

4. The Final Touch:
For a showroom finish, go over the fur with a blow dryer on a warm setting. This helps remove any residual moisture from the steaming process and separates the fur fibers, leaving them volumized and plush.

Result:
Your Vento Bag is now fully formed, fluffy, and ready for travel!

Vento Bag Care Instructions

Keeping your Vento Bag fresh and luxurious is simple. This bag features a soft polyester fur exterior that is easy to maintain, ensuring a clean and cozy space for your pet.

Washing Instructions

Preparation: The bag features a removable central pillow. Please unzip the pillow cover (if applicable) or remove the pillow insert and any base boards before washing to ensure a thorough clean.

Method: The bag is fully machine washable. Wash on a gentle cycle using a mild detergent and cold water to preserve the softness of the fur.

Drying & Finishing

Air Dry Only: Reshape the bag and hang it to dry in a well-ventilated area. Do not tumble dry, as high heat can damage the faux fur fibers.

Steam & Refresh: To keep the fur looking its best, we recommend using a steam iron after drying. Steaming helps smooth out the fabric and restores the plush texture.

Volumizing: After steaming, use a blow dryer to finish the look. This separates the fur fibers, removing any matting and returning the bag to its original fluffy volume.

1. Returns Policy (Change of Mind)

We want you to be happy with your purchase. If you change your mind, you may return eligible items within 30 days of delivery, subject to the conditions below.

Category A: Vacuum Sealed Products (e.g., Beds)
Due to hygiene reasons and the nature of these products, we strictly cannot accept returns if the vacuum seal has been opened. Once the seal is broken, the product expands and cannot be repackaged or resold. To be eligible for a return, the item must remain unopened inside its original vacuum-sealed packaging. If you are unsure about the size or style, please do not break the seal until you are certain, or contact our support team for advice before opening.

Category B: Standard Packaged Products (e.g., Bags, Accessories)
For items that are not vacuum sealed, you may return them even if the outer packaging has been opened, provided they are completely unused. The item must be in brand-new condition with all original tags attached. It must be free from pet hair, odours, stains, or signs of wear.

How to Initiate a Return:
Contact support@furretti.com.au within 30 days of receiving your order to request a return authorization.

Shipping Costs:
Return shipping is at the customer’s expense. We recommend using a trackable service as we are not responsible for lost returns.

Refunds:
Once we receive and inspect the item to confirm it meets the above conditions, we will process a refund to your original payment method. Please allow up to 10 business days for the funds to appear in your account.

Note: Items purchased on "Final Sale" are not eligible for change of mind returns.

2. Warranty Policy

Dynamic Global Enterprises Pty Ltd (trading as Furretti) provides a 12-Month Manufacturer Warranty to the original purchaser.

What is Covered:
We warrant that our products will be free from defects in materials and workmanship for a period of 12 months from the date of purchase. This warranty covers:

• Manufacturing faults such as defective stitching, broken zippers, or faulty hardware present at the time of delivery or developing during normal use.
• Structural defects arising from the manufacturing process.

What is NOT Covered:
This warranty is strictly for manufacturing defects and does not cover damage caused by external factors. Specifically, our warranty does not cover:

• Normal wear and tear resulting from regular washing and intended use.
• Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, excessive scratching, stains, and liquid or moisture damage.
• Damage arising from commercial use, such as in hotels, kennels, or retail environments.
• Improper Care, including damage resulting from failure to adhere to care instructions (e.g. washing incorrectly).
• Damage incurred by using the cover on a bed that is not a Furretti Bed. Covers designed for our beds may become stretched or ill-fitting if placed over incompatible products.

How to Make a Warranty Claim:
If you believe your item has a manufacturing defect (regardless of whether it has been opened or used):

• Email support@furretti.com.au.
• Include your Order Number and clear photos or video showing the defect.
• If a manufacturing fault is confirmed, we will arrange a repair, replacement, or refund at no cost to you, in accordance with Australian Consumer Law.

Finding the right fit for your Vento Bag is essential for safe and comfortable travel. This bag serves as a secure car seat and a cozy portable bed, designed specifically for petite breeds who love to snuggle.

Sizing & Dimensions
To ensure your dog travels in comfort, we recommend this size for dogs with a body length not exceeding 32cm (measured from nose to tail base).

Small Size

• Best For: Dogs with a body length up to 32cm.
• Recommended Breeds: Chihuahua, Maltese Terrier, Miniature Dachshund, Miniature Poodle, Papillon, Pomeranian, Toy Poodle, and Yorkshire Terrier.
• Dimensions: External 61 x 61 x 40cm | Internal Pillow Area 35 x 35cm.
• Material: 100% Polyester fabric with soft fur texture and white polypropylene fiber filling.

How to Measure: Measure your dog from the nose to the base of the tail to ensure they fit comfortably within the 32cm limit.